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AI

'AI's Decimation of Call Center Jobs Has Begun'

"AI's decimation of call center jobs has begun," reports Bloomberg: Companies including the Commonwealth Bank of Australia, Microsoft Corp., Uber Technologies Inc. and Hyatt Hotels Corp. are using automated chat and phone systems to handle work that previously required humans.

AI

Europe’s AI challenge is not invention, but momentum

Europe has the talent and the ambition to lead in AI, but it is struggling to translate that into sustained scale. The issue is whether it can keep moving and translate momentum into impact. Across industries, a familiar pattern is emerging: promising prototypes, successful pilots, and early traction, followed by a slowdown just as…

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