SimplyGo pre-peak S$0.50 discount issue that affected 210,000 trips a day on Aug. 20 & 21 fixed
The issue has since been resolved.
On August 20 and 21, a configuration error prevented the pre-peak hour discount for SimplyGo Ez-Link and bank card transactions from being activated. The pre-peak fare scheme offers a S$0.50 discount (or the fare itself, if lower) for commuters who tap in at a rail station before 7:45am on weekdays. Users on Reddit had previously pointed out the issue, stating the discount was not appearing even when they met the cutoff time.
SimplyGo announced the problem on social media on August 21, noting that around 210,000 journeys were affected each day because of the mistake. The company explained that they had since resolved the issue and encouraged anyone with further questions to contact their hotline. Commuters can now see the correct fares, complete with the applicable discount where eligible, within the SimplyGo app.
The app will display the fare that is charged, alongside any eligible discounts, the company wrote. When Instagram users inquired about receiving a refund, SimplyGo reiterated that users could see the correct fare and any eligible discounts within the app.
Written by urgent.news from Mothership's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
