Exclusive-Indian consumer regulator escalates probe into Apple's software warranty terms
India's consumer regulator is intensifying its probe into Apple's software warranty terms following claims that the iOS 18 update damaged iPhone functionality, leading users to pay hefty sums for repairs, documents reveal. This comes as Apple faces accusations of breaching domestic antitrust laws in a growing market where the company is rapidly expanding iPhone manufacturing and market share.
Apple privately contests the regulator's allegations, stating in an August letter to Reuters that providing no warranty on software is standard industry practice and that iOS 18 had no systemic problems. If found guilty, Apple could face fines and be required to provide refunds or alter business practices.
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