JPJ gantung khidmat MyEG, Zetrix AI sebagai ejen pemungut

The Department of Transportation and Communications (JPJ) will suspend the services of MyEG Sdn Bhd and Zetrix AI Bhd as their agents for collection, effective 5 October 2026, according to Aedy Fadly Ramli, the Chairman of JPJ. The decision was made after assessing the company's compliance with contract terms and conditions, as well as outstanding obligations that have not been fulfilled or resolved.

JPJ assures that all services previously provided through the MYEG group will continue to be carried out as usual through official channels and alternative methods, including counters, MyJPJ app, JPJ public portal, and independent JPJ kiosks, which include renewing vehicle licenses, driving licenses, compensation payments, and changing vehicle ownership records.

For the Computer-Based Road Safety Test 01 (KPP01) scheduled to be conducted through the MYEG channel before 5 October, the postponement is allowed and can continue as normal. This move comes after the Ministry of Transportation confirmed that Zetrix AI, previously known as MyEG Services Bhd, owes JPJ more than RM200 million in outstanding payments for vehicle registration fees, driving license renewals, and traffic fines.

The report states that Zetrix has been accused of failing to deliver the relevant funds since the three-year contract with JPJ began in May 2023. The company was renamed from MyEG to Zetrix AI in July 2025.