Harvard-Professorin: „Führungskräfte reden im Schnitt zu viel“
Die Harvard-Professorin Alison Wood Brooks erforscht, was gute Gespräche ausmacht. Im Interview erklärt sie, warum schon 30 Sekunden Vorbereitung ein Gespräch verbessern und man häufiger „Was“ fragen sollte.
Harvard Professor Alison Wood Brooks emphasizes the importance of effective communication in conversations. She highlights that conducting a good conversation requires a set of skills, including listening, formulating responses, recognizing others' emotions and intentions, and deciding when to change the topic. Good conversations are not always smooth, as misunderstandings and awkward moments can occur even between the best conversationalists.
The reason for this is that we rarely receive concrete feedback on our conversations, making it difficult to know what works and what doesn't. Brooks argues that good conversation skills can be learned through practice, and she has developed a framework called "TALK" to guide people in improving their conversation abilities. TALK stands for four key principles: Topics, Asking, Leichtigkeit (Levity), and Freundlichkeit (Kindness).
By selecting appropriate topics, asking more questions, keeping the conversation light and engaging, and focusing on the other person, one can foster more meaningful and successful conversations in both professional and personal settings.
Written by urgent.news from Handelsblatt's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
