Coforge Unveils AI-Native CXNova Platform For Real-Time Customer Experiences

Mumbai, September 30, 2026 - Coforge unveiled CXNova, its AI-native customer experience orchestration platform, on September 30, 2026. Designed to deliver real-time, personalized customer experiences, CXNova unifies disparate AI, content, and channel systems into a single execution layer. Built on a multi-agent architecture, CXNova transforms strategic intent into scalable, autonomous customer journeys.

The platform utilizes domain-specific ontologies and enterprise knowledge graphs to integrate customer, content, product, journey, and operational data, providing agents with a unified understanding of business context. CXNova's agents include content agents that generate personalized, brand-compliant content using enterprise knowledge and domain-trained models; decision-making and delivery context agents that interpret real-time signals to make next-best-action decisions across the customer journey; and canvas agents that deliver experiences across digital and physical touchpoints, such as web, mobile, and conversational channels.

With industry-specific agents equipped with language, knowledge, experience patterns, and decision models, CXNova caters to various sectors, including travel, airlines, banking, financial services, insurance, and healthcare. Coforge's Senior Vice President and Head of Experience, Kapil Tyagi, highlighted CXNova's ability to lead an autonomous, experience-led enterprise with governed decision-making, continuous learning, and increasingly intelligent experiences with each interaction.

The platform is ready for enterprise-scale deployment across multiple industries and integrates seamlessly with existing enterprise ecosystems.