NCDRC: Armed robbery in train; victim gets 20k
On August 28, 2004, an express train robbery occurred in Assam, where six to seven armed robbers entered sleeper coach S-8. They terrorized passengers for around 1 hour and 15 minutes, stealing cash, jewellery, and other valuable articles. The victim, Mr. Singh from Bareilly, lost some cash, a Titan wristwatch, jewellery, and a significant amount of gold jewellery and bangles.
Singh reported the robbery to the Rangiya GRPS/Assam GRP and the Station Superintendent upon the train's arrival at Rangiya station. He later filed a consumer complaint and fought through various commissions, ultimately winning Rs 20,000 compensation in the National Consumer Disputes Redressal Commission (NCDRC) on August 31, 2026.
The NCDRC found the Railway Administration deficient in providing reasonable safety and security to passengers in reserved coaches, as there were no attendants or security personnel present during the night hours and the coach doors were not fastened. The NCDRC acknowledged that a robbery took place, but the court acquitted the accused due to insufficient evidence.
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