Gender Ministry resolves 70% of complaints received through citizens’ engagement service
The Ministry of Gender, Children and Social Protection says it has resolved 70% of complaints received through its Single Window Citizens’ Engagement Service (SWCES).
The Ministry of Gender, Children and Social Protection in Ghana has reported that it has resolved 70% of the 520 complaints received through its Single Window Citizens’ Engagement Service (SWCES). Minister Dr Agnes Naa Momo Lartey highlighted that the service, which includes a toll-free line for citizens to report grievances, has been instrumental in addressing issues and ensuring that government services meet citizens' needs.
Additionally, the Ministry has conducted dialogues in various regions to discuss social protection issues, such as gender-based violence and child abuse, and to provide direct assistance in areas like renewing NHIS coverage and tackling misconceptions about LEAP and NHIS. These efforts aim to make social protection more responsive to citizens' concerns.
Brief written by urgent.news from MyJoyOnline Ghana's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
