Grocery shopping: What makes discount apps so popular - and what is being criticized
Discount apps promise exclusive savings benefits. Consumer protectionists see exactly in this a disadvantage. A large part of the customers use the apps, but often have something to criticize about them.
The German consumer protection association, Verbraucherzentrale Bundesverband (vzbv), has filed a complaint against discount supermarket Lidl and its "Lidl Plus" app, alleging that it discriminates against older, disabled, or younger people who may not be able to use the app. The case is being heard at the Brandenburgische Oberlandesgericht on Tuesday.
The vzbv also filed complaints against Netto and Penny, but these were dismissed due to lack of evidence. Many large retailers offer apps that provide discounts and loyalty programs, but a study found that the average savings per app is only around 1%.
Written by urgent.news from Handelsblatt's report — not a translation of it. Machine-written — may contain errors; check the original before relying on it.
