LASTMA tasks officers on professionalism, public service

The Lagos State Traffic Management Authority (LASTMA) has launched a three-day refresher training for its officers, focusing on enhancing professionalism, customer service, and operational standards. The Director of Public Affairs and Enlightenment Department, Adebayo Taofiq, announced the training, which was developed based on a Training Needs Assessment that identified competency gaps in LASTMA's contact centre agents and support staff.

The modules cover building professional customer interactions, communication skills, emotional intelligence, customer experience excellence, contact centre operations, work-life balance and stress management, operational standards, and data protection and information security. LASTMA's General Manager, Olalekan Bakare-Oki, praised the Lagos State Government for its support in the agency's professional development and urged officers to apply the knowledge gained in their daily duties, emphasizing that training is a means to improve performance.

Brief written by urgent.news from Punch Nigeria's own syndicated text. Machine-written — may contain errors; check the original before relying on it.