LASTMA tasks officers on professionalism, public service
LASTMA officers have been urged to show greater professionalism, courtesy, and empathy in a new training aimed at improving public service in Lagos. Read More: https://punchng.com/lastma-tasks-officers-on-professionalism-public-service/
The Lagos State Traffic Management Authority (LASTMA) has emphasized the need for its staff to exhibit professionalism, empathy, and public service excellence. A three-day training programme, organized by MACTAY Consulting, aims to enhance the professional skills of LASTMA officers through modules focusing on customer interactions, communication, emotional intelligence, and more.
LastMA's Director of Public Affairs, Adebayo Taofiq, disclosed that the training addresses competency gaps identified in the agency's Contact Centre Agents and Support Staff. Olalekan Bakare-Oki, LASTMA's General Manager, appreciated the Lagos State Government's support for the agency's professional development and stressed the importance of continuous learning and adaptation to meet the demands of urban mobility.
The officers, tasked with frontline public interactions, are encouraged to leverage their newly acquired knowledge to improve daily performance and strengthen the relationship between LASTMA and the public.
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