PURC engages Abofour-Dumasua residents over quality-of-service concerns amid faulty transformer
The Public Utilities Regulatory Commission (PURC) has engaged residents of Abofour-Dumasua in the Offinso South Municipality of the Ashanti Region over a prolonged power outage caused by a faulty transformer. The residents lodged a complaint with the PURC’s Bono East Regional Office after a 200KVA transformer serving the community developed a fault in the first […]
The Public Utilities Regulatory Commission (PURC) has been holding discussions with residents of Abofour-Dumasua, located in the Offinso South Municipality of Ashanti Region, regarding a power outage lasting over three weeks. This issue stems from a faulty 200KVA transformer that malfunctioned in the first week of August, leaving the community without electricity.
The Public Utilities Regulatory Commission (PURC) received a complaint about the situation from the Bono East Regional Office of the company. The Northern Electricity Distribution Company (NEDCo), responsible for the service, assured residents that a replacement transformer would be installed. However, transportation issues encountered by the Techiman Area Office led to delays in the repair works, exacerbating the residents' predicament.
In response to these concerns, the PURC met with community leaders and affected residents on August 24, 2026, to clarify the situation and promise efforts to restore power. The Commission directed NEDCo to hasten the replacement of the faulty transformer and to bring electricity back to the community by the end of the week. This engagement is part of the PURC's commitment to addressing consumer complaints and ensuring that utility providers adhere to their responsibilities towards customers.
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