India's IndiGo reservation platform issues disrupt some bookings, check-in
NEW DELHI: India’s largest airline IndiGo said on Wednesday it was experiencing intermittent issues with its core reservation platform, as some customers faced problems booking tickets and checking-in online. The airline, which controls more than 65% of India’s domestic aviation market, said in a post on X that its teams were working with a partner to fix the issue as soon as possible. It did not…
India's dominant airline, IndiGo, encountered intermittent problems with its primary reservation system on Wednesday, causing difficulties for some passengers in booking tickets and completing online check-in processes. Although the company owns over 65% of India's domestic aviation market, it did not specify the nature of the technical glitch or the partner it was collaborating with to resolve the issue.
Travelers across three Indian cities reported that the IndiGo website displayed a "no data available" message when searching for flights, while a separate booking platform informed users that "the airline systems are currently experiencing a technical problem. Please try again in a short while."
Numerous IndiGo passengers took to X (formerly Twitter) to express their frustration, stating they were unable to book flights or complete online check-in either through the airline's website or mobile application. One user reported he had been unable to complete web check-in since Wednesday morning on both the IndiGo website and app, adding that a customer care representative also could not help due to server issues.
In response, IndiGo advised customers needing urgent travel assistance to contact its call center, while those with travel plans later were instructed to attempt booking again after some time.
The Indian Ministry of Civil Aviation declined to comment when reached for clarification. In December, the airline faced significant criticism after poor pilot scheduling led to the cancellation of approximately 4,500 flights, leaving thousands of passengers stranded and disrupting travel across India. This incident marked one of the worst aviation crises the country had seen in years.
Written by urgent.news from Business Recorder's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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