How much should I talk at work?

In a recent article, the importance of effective communication in professional settings is highlighted. It is discussed that knowledge workers spend around 88% of their working time communicating, but misunderstandings and miscommunication are prevalent. One common issue is people being unsure about the amount of time they should spend talking, whether in meetings or one-on-one interactions.

This can lead to reputational costs and performance deficits. The article goes on to discuss five general lessons on workplace communication that can help determine if one is talking too much or too little.

Firstly, it is revealed that talking time is positively correlated with leadership emergence. Speaking time positively predicts status attainment in organizations, including becoming managers or leaders. Although there is no inherent value in speaking a lot, it is often praised and reinforced in a world where people cannot stop talking. Despite lip service to those who listen, we tend to celebrate and positively reinforce overconfidence, often falling for those who cannot shut up.

Secondly, the article discusses that culture matters, but less than one might think. Some cultures reward those who speak more, which is predominantly an indicator of how extraverted cultures are. Even within cultures, talking norms can vary, with Scandinavia being an example. However, across cultures, speaking more, louder, and assertively generally indicates higher rank or status.

So, joining a firm and monopolizing a meeting may not be seen as someone important but rather as someone who wants to seem important or is deluded about their importance. Confidence does not always signal competence, although staying too quiet can also lead to negative perceptions.

Thirdly, self-awareness is crucial. Our reputation is made up by how others view our actions and intentions, not by how we view ourselves. To determine if one is speaking too much or too little, as well as communicating poorly or well, it is suggested to internalize how one is viewed by others, particularly around specific skills or behaviors. Seeking feedback through 1:1 meetings, performance appraisal reviews, and other formal opportunities can provide candid views and help adjust behavior and improve communication.

Overall, effective communication in professional settings is crucial, and understanding how much to talk is essential. By considering talking time, cultural norms, and self-awareness, individuals can work on improving their communication skills and avoid miscommunication and reputational costs.