India’s IndiGo reservation platform issues disrupt some bookings, check-in
The airline, which controls more than 65% of India's domestic market, said on X that it was working with a partner to resolve the issue as soon as possible.
India's dominant airline, IndiGo, encountered technical difficulties with its reservation system on Wednesday, disrupting ticket bookings and online check-ins for some customers. The airline, which holds over 65% of India's domestic aviation market, informed the public on X that its teams were collaborating with a partner to resolve the issue promptly. However, the partner's identity and the reason behind the disruption remained undisclosed.
Passengers in multiple Indian cities faced problems accessing IndiGo's website, which displayed a "no data available" message when attempting to search for flights. Another online travel booking platform also reported a technical issue with IndiGo's systems, suggesting users to try again later.
Several individuals took to X to express their predicament, stating that they were unable to book flights or complete online check-ins on both the website and the IndiGo app since Wednesday morning. Some even mentioned that a customer care executive encountered server problems as well. IndiGo advised customers needing urgent assistance to contact their call center, while those with later travel plans were instructed to attempt the website or app again after some time.
The Ministry of Civil Aviation did not provide a response to an emailed query regarding the incident. IndiGo's recent struggles gained significant attention in December when poor pilot roster planning led to the cancellation of approximately 4,500 flights, stranding tens of thousands of passengers and causing widespread disruption across India.
Written by urgent.news from Free Malaysia Today's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
This story
This is one outlet's version. Read the fullest account.
