Ola ordered to pay ₹1.30 lakh to consumer for ‘deficiency in service and unfair trade practice’
A consumer commission in Kerala directed the company to refund over ₹1.30 lakh in compensation to the complainant, including ₹1,03,999 paid for the scooter.
The Kerala consumer commission recently ordered Ola Electric to pay ₹1.30 lakh to Jithin GA for the company's deficiency in service and unfair trade practice. Jithin had purchased an Ola S1 Pro Gen 2 electric scooter from an Ola Electric outlet in Kasaragod, and despite having a 40,000 km warranty and an additional warranty plan, the scooter developed repeated problems during the warranty period.
The commission directed Ola Electric to refund ₹1,03,999 paid by Jithin for the scooter, ₹25,000 as compensation, and ₹5,000 towards the cost of the complaint. The bench criticized Ola Electric's extended warranty terms, which allowed the company to change warranty terms at their own discretion, and noted the lack of proper customer support when defects were reported.
It also highlighted the geographical hurdles for customers in Kasaragod, who had to travel 100 km to a service centre in Mangalore. The commission found that Ola Electric had provided deficient service and engaged in unfair trade practices, and held the company responsible for both issues.
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