Jewellery shop told to pay customer Rs 35k for failing to turn gold into bangles
A consumer commission ordered Kapoor Jewellers to return 32 grams of gold. The jewellers failed to make new bangles from the gold provided. They also must pay the customer Rs 35,000 for their service deficiency. The commission found documentary evidence proved the transaction occurred. This ruling addresses a customer's complaint about unfulfilled jewellery work.
In a recent case, a consumer commission in Himachal Pradesh has ordered a jewelry business to return 32 grams of gold to a customer and pay Rs 35,000 in compensation. The dispute arose when Raj Kumar handed over his old gold kadas to the Kapoor Jewellers in Paprola, requesting a new pair weighing 40 grams in a different design. The jewellers promised to deliver the ornaments within two months, but the work was delayed on multiple occasions.
After the jeweller's owner, Sanjay Kapoor, passed away in 2024, his family took over the business. Raj Kumar then demanded either the new kadas or the return of his original gold.
Despite several attempts to resolve the matter, the jewellers failed to comply with Raj Kumar's requests. They were finally directed by the Kangra District Consumer Disputes Redressal Commission to return the gold and pay Rs 35,000 in compensation. The commission found that the complainant had provided documentary evidence proving the transaction, rejecting the jewellers' defense that no such transaction occurred.
The commission also noted that as legal heirs, the family members of Sanjay Kapoor could not escape liability for the family-run business.
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