You Can Now Send ChatGPT Shopping for You

OpenAI has launched a new feature called ChatGPT Wallet, allowing its Dots AI agents to purchase items and book accommodations on a user's behalf. Users must approve each transaction using Face ID or a fingerprint scan before the agent can proceed to pay. This feature is currently being rolled out to eligible ChatGPT Pro subscribers in the United States.

To set up ChatGPT Wallet, users can add an eligible card through the Wallet settings or by requesting a secure setup form from their Dot. The bank may require verification during the setup process. It is important to note that this card is separate from the one used for ChatGPT subscription payments.

During checkout, users are presented with the merchant, the item being purchased, the total amount, and the card that will be charged. After the user's biometric approval, the payment network generates a token containing its own card number, security code, and expiration date. The payment is processed using the selected card, while the user's actual card details remain confidential.

OpenAI assures that users maintain their existing card rewards and protections for legitimate disputes, such as those involving faulty products.

The Wallet feature is available to American Express, Mastercard, and Visa cardholders in the US. The rollout is currently limited to US ChatGPT Pro subscribers aged 18 or older with a US billing address and an eligible US-issued card. Chase customers must be the primary cardholder. ChatGPT Wallet is integrated into Dots conversations; however, regular ChatGPT chats, Work threads, and standalone Codex threads are not part of the initial rollout.

OpenAI anticipates future enhancements, such as the ability for users to approve purchases in advance by setting spending caps, eligible purchase categories, or time limits. However, for now, every purchase requires individual approval. Some websites may restrict or block AI agents, potentially hindering the checkout process. OpenAI has published a Commerce Partner Playbook to assist merchants and payment providers in recognizing legitimate purchases made by agents and processing them through their current checkout systems.