Who is Boniface Mungania? From Safaricom customer care to M-Pesa financial services chief

Boniface Mungania is the newly appointed Chief Financial Services Officer (CFSO) of Safaricom, a prominent telecommunications company in Kenya. This appointment, effective November 1, 2026, sees him head the company's financial services division, which encompasses its widely popular M-PESA mobile money platform. Mungania's career at Safaricom began in 2007 as a Customer Care Representative and has since seen him progress through various roles, including acting Chief Digital Financial Services Officer (2022-2023), Director of Public Sector Digital Transformation (2023-2026), and currently the CFSO.

His appointment comes after the departure of Esther Masese Waititu in July 2026. Prior to this role, Mungania served as the Senior Manager for M-PESA Business Development and Head of M-PESA Products and Services Development between 2016 and 2021. His tenure also included a stint as Payments Tribe Lead, overseeing teams responsible for the development and management of M-PESA payment services.

Additionally, Mungania gained international experience as a Mobile Financial Services Consultant at Vodafone Qatar. His background includes a Bachelor of Science degree from Jomo Kenyatta University of Agriculture and Technology (JKUAT), a Master of Science in Entrepreneurship, and various professional training in digital product management, project management, and marketing.

Mungania's appointment marks a significant career milestone, bringing together his extensive experience in M-PESA, international mobile financial services, and public sector digital transformation. As the leader of Safaricom's financial services division, his role is central to the company's operations and Kenya's broader fintech landscape.