Safaricom responds to customer seeking higher Fuliza limit to pay sick wife’s medical bills
Safaricom has responded to a customer who appealed for an increase in his Fuliza M-PESA limit to help him meet his wife’s medical expenses. The telco has explained that decisions on overdraft limit adjustments are made at the discretion of the lending bank. The customer, identified on X as @aila84830, had reached out to the […]
Safaricom addressed a customer’s request to raise their Fuliza M-PESA limit, aiming to cover their wife’s medical costs. The company explained that the decision to adjust overdraft limits rests with the lending bank. @aila84830, the customer, sought help via a direct message on X. Safaricom expressed sympathy for the situation but clarified it couldn’t directly raise the Fuliza limit.
The telco advised the customer to keep using M-PESA and Safaricom services, borrowing and repaying Fuliza responsibly to improve their chances of a limit increase. Customers can request a limit review every 30 days via *334#. However, the final decision is with the lending bank. Fuliza limits are based on customers' financial behavior, not just transaction amounts.
In November 2026, Safaricom reiterated that partner banks use automated assessments for borrowing limits, with no manual adjustments possible. Launched in 2019, Fuliza M-PESA helps M-PESA users with insufficient funds, with repayment based on subsequent deposits. Despite growing use as short-term mobile credit, customers have raised concerns about low limits and difficulty qualifying for increases.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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