Customs deploy AI to combat fake news, scams

The Nigeria Customs Service is using Artificial Intelligence and digital intelligence tools to combat fake news and online scams that could damage its reputation. Comptroller-General Bashir Adeniyi announced this at the 2026 Nigerian Council of the Institute of Public Relations Roundtable, which focused on "Algorithm Influence and Public Relations."

The new initiative aims to monitor online information, verify facts, and counter misleading narratives. It also includes collaboration with relevant agencies to identify and apprehend those spreading false or fraudulent content.

Adeniyi emphasized the importance of effective communication to ensure the public understands the reasons behind Customs officers' actions and operations. He highlighted that AI has become crucial in both operational duties and strategic communication. The service has been using AI in core operational duties and strategic communication for years.

AI-assisted risk management helps assess imported goods and classify them based on risk levels, allowing for appropriate interventions. Additionally, the technology analyzes public sentiment, providing insights into how Nigerians perceive Customs activities.

The National Customs Service is leveraging digital platforms to verify information and collaborate with other agencies to counter false claims. The roundtable discussed the growing influence of digital technologies and artificial intelligence on public communication. Journalist Gilbert Ekugbe, covering business and economic affairs for Punch Newspapers, reported on this development.