Apple Says It Knows Of iPhone Duo Faulty Screen Issues, Agrees To Replace Affected Units
Apple says it will replace iPhone Duo handsets that have developed screen faults, just days after its first foldable iPhone went on sale. The company said it knows of "an issue impacting the inner display on a small number" of devices and asked affected users to contact it for a replacement. It did not say how many handsets are affected. What users are reporting BBC first reported of Apple…
Apple has confirmed it will replace certain iPhone Duo models that have developed screen faults, just days after the foldable device went on sale. The company is aware of an issue affecting the inner display on a small number of devices and is asking affected users to contact them for a replacement. However, the exact number of affected handsets remains undisclosed.
Reports first surfaced that Apple was offering replacements to those impacted. Visual evidence of the issue has emerged on social media, with some users posting images of lines running across the inner screen, cracks along the central crease, and a crunching sound when opening the phone. One user, Justin Lokos, shared a photo of a faulty Duo and later a replacement handset, expressing gratitude to an Apple store in New York for its assistance.
The authenticity of some images circulating online has been questioned, with some suggesting they may be AI-generated, and others doubting a viral launch-day crack photo. Experts have pointed out that the central hinge, a complex component in foldable devices, has caused similar issues in competitors' foldables, such as Samsung's Galaxy Fold in 2019.
The iPhone Duo, Apple's most expensive iPhone yet, starts at £1,999 in the UK and goes up to £3,199 for top-tier models. The launch garnered significant attention, with crowds flocking to Apple stores worldwide as the company seeks to refresh its lineup and compete with foldables from Android manufacturers, who have had years of development head start.
Repair costs could be a concern for some owners outside the replacement program. In the US, Apple charges $999 for inner-screen repairs without AppleCare+ and $99 for covered accidental damage. Apple has also published a support document addressing common Duo problems, recommending users check for cases, dust or debris, clean the phone, and if necessary, replace the part.
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