BMC Helix to address enterprise AI and automation with customers at Dubai roadshow

Dubai: AI-powered ServiceOps company BMC Helix is set to host its annual roadshow for enterprise IT leaders at The Museum of the Future on October 22nd. The event will bring together customers, partners, and technology leaders to discuss practical insights on integrating AI into enterprise IT services and daily operations.

The roadshow will feature customer success stories, hands-on sessions on incident management, workflow automation, and IT service management, as well as insights into BMC Helix's AI strategy and roadmap. Guest speaker Raha Moharrak, the first Saudi woman to summit Mount Everest, will share her experiences and discuss resilience and goal-setting.

Ali Siddiqui, President and CEO of BMC Helix, noted that the UAE government's plan to transition 50% of government sectors and services towards AI reflects the country's shift from experimentation to execution. Siddiqui emphasized that organizations need AI integrated into everyday operations for secure and scalable value delivery.

Salman Kazmi, Vice President of BMC Helix in the Middle East, Turkey, Africa, and Eastern Europe, explained that customers are increasingly interested in understanding how AI and automation fit with their existing tools, how to meet data residency requirements, and where they can save time. The roadshow will address these concerns and showcase practical experiences of implementing AI-powered ServiceOps.

BMC Helix experts will lead sessions on incident management, workflow automation, and IT service management, while a partner showcase will highlight solutions from the company's ecosystem. Discussions will also cover integrating AI with existing IT environments, improving operational efficiency, and scaling AI adoption across enterprises.