Rs 9,000 premium shoes start ‘falling apart’ in 15 days, man wins replacement, Rs 2,500
In September 2023, a man in Delhi purchased a pair of Rs 9,000 shoes from a retailer. However, within 15 days of use, the stitching on the upper portion began to tear, despite a three-month warranty. Mohd Shadab filed a complaint against the manufacturer and retailer, requesting a replacement, compensation, and an extension of the warranty.
The East Delhi District Consumer Disputes Redressal Commission ruled in Shadab's favor, ordering the seller to provide a new pair of shoes, extend the warranty by three months, and pay Rs 2,500 in compensation within 30 days. The seller had previously replaced the shoes three times, raising questions about the consumer's conduct.
The commission also noted that the seller had not explained the frequent complaints about the product.
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