PTA says intensified nationwide monitoring, measures to improve telecom services
The Pakistan Telecommunication Authority (PTA) said on Friday it had intensified nationwide monitoring to improve the quality of telecom services, enhance network performance, and address consumer concerns. “In this regard, various monitoring activities and service improvement measures were undertaken through PTA’s 10 Zonal Offices from 8th to 14th October, 2026,” the Authority said in a…
The Pakistan Telecommunication Authority (PTA) has announced intensified nationwide monitoring and measures to enhance the quality of telecom services, improve network performance, and address consumer concerns. From October 8th to 14th, 2026, PTA's 10 Zonal Offices conducted various monitoring activities and service improvement initiatives across the country.
Telecom operators were instructed to resolve identified issues related to mobile network coverage and the quality of voice and internet services within a set timeframe. The PTA also reported that the closure of a telecom site in Faisalabad had been successfully resolved.
In close coordination with relevant organizations, telecom operators, and local administrations, PTA's Zonal Offices visited areas in Thatta, Dera Ghazi Khan, Mandi Bahauddin, Quetta, Faisalabad, and Gilgit-Baltistan to evaluate telecom services and address consumer issues. Earlier this year, a survey by the regulator revealed that cellular mobile operators only partially complied with PTA's Quality of Service (QoS) standards during the first quarter of 2026, with no operator achieving full compliance across all key performance indicators (KPIs).
The PTA remains committed to working closely with stakeholders to ensure the delivery of reliable and high-quality telecom services to consumers throughout the nation.
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