Maharashtra FDA resolves 72% of 13,857 complaints in three months; AI filters out over 11,000 invalid submissions
Pune records highest number of grievances, while complaints against dark stores and quick-commerce platforms rise
Maharashtra's Food and Drug Administration (FDA) handled 13,857 complaints through its online portal in three months, resolving 72% of them. An AI system filtered out over 11,000 invalid submissions at the initial stage. The complaints were predominantly food-related (13,017 complaints) and related to drugs (840 complaints). Pune received the most complaints, followed by Greater Mumbai and the Konkan region.
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