Kone: The intelligence that learns from thousands of repairs
La compañía de ascensores dota a 15.000 técnicos de un asistente de IA para ayudarles a localizar y reparar los fallos con celeridad. Leer
Kone has introduced an AI-powered tool, Technician Assistant, for 15,000 maintenance technicians worldwide, including those in Spain. The tool provides technicians with access to technical documentation, service histories, and thousands of previous repairs to help diagnose issues with elevators and escalators. The AI assistant is fed information from a network of nearly 800,000 connected equipment and combines operational data, technical manuals, and resolved cases to offer recommendations during interventions.
According to Marco de Flora, director of Kone Ibérica e Italia, the tool helps technicians analyze large volumes of information quickly, but the final decision remains with the professional. The AI has helped identify issues more rapidly, such as a recent case where it suggested inspecting a magnetic sensor, and has also enabled predictive maintenance, reducing potential failures by up to 80%.
Written by urgent.news from Expansion ES's report — not a translation of it. Machine-written — may contain errors; check the original before relying on it.
