Building trust in governments through digital platforms
Governments and private companies often work together to provide public services online. A new study asks: How do these partnerships affect people’s trust in government?
Recent research reveals that government partnerships with trusted private organizations may impact public trust in government. In Kenya, county governments collaborated with a telecommunications company to create an online public service portal, called My County Hub. The study, published in the September issue of Government Information Quarterly, found that while emphasizing the role of the company increased people's willingness to use the portal, it hurt their trust in government.
The research suggests that while digital services can improve government efficiency, it is crucial to ensure that digitalization efforts do not erode public trust.
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