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Who’s to Blame for Bad Customer Service?

After Kelly Clarkson’s viral clash with a Brooklyn boutique, BoF’s Jessica Kwon and Cathaleen Chen join Sheena Butler-Young on The Debrief to unpack why customer service keeps failing shoppers — and who’s actually paying for it.

Who’s to Blame for Bad Customer Service?

We haven't written up this one. Business of Fashion has the full story — the link below goes straight to it.

Read the original at businessoffashion.com →

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