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How freeholders and agents are using secret commissions and kickbacks to make money from leaseholders

According to industry insiders, leaseholders could be paying hundreds more on their service charges as a result of the hidden financial arrangements.

How freeholders and agents are using secret commissions and kickbacks to make money from leaseholders

We haven't written up this one. This Is Money has the full story — the link below goes straight to it.

Read the original at thisismoney.co.uk →

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A partner-side QMS rollout playbook — five phases I run the same way at every client

When I run a QMS rollout now, I run it the same way every time. Five phases. Same kickoff memo. Same deliverables checklist. Same exit criteria.

  • Five-phase QMS rollout process employed consistently across clients
  • Second phase involves configuring document hierarchy and record-retention matrix
  • Final phase includes hypercare support and audit-readiness check before go-live

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