Canadian says Meta won’t let her talk to a human after killing her accounts
A Toronto woman named Jasmine Ault claims that Meta permanently shut down her Facebook and Instagram accounts without any warning. Ault says that her only option has been to communicate with AI chatbots in order to reach a resolution. She has lost 20 years' worth of memories stored on her Facebook account and has been unable to recover the account or speak with a human representative from Meta.
Similar experiences have been reported by users of Meta's platforms in the United States, according to media outlets. Professor Markus Giesler of York University explains that social media platforms have become integral to people's personal lives and careers, and the suspension of an account can have significant financial implications.
Giesler also emphasizes that efforts to regulate social media platforms should consider issues such as access to a human representative at a company.
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Also reported by 1 other outlet
- Canadian says Meta won’t let her talk to a human after killing her accounts toronto.citynews.ca
