Consumers: New labels inform consumers about rights in case of problems
The new washing machine gives up the ghost after just weeks? What rights consumers have, they should now be able to recognise even more easily. Two labels are now compulsory for this purpose.
In the European Union, two new labels have been introduced to inform consumers about their rights when shopping. The "Gewährleistungslabel" informs customers that they have at least two years of statutory rights, including free repair or replacement, if a product malfunctions. The GARAN-Label, on the other hand, is used for products with a voluntary guarantee that covers the entire product, lasts more than two years, and is free of charge for consumers.
Both labels, which are uniform across the EU, aim to help consumers quickly identify the level of protection they have when purchasing goods. The labels have been mandatory for sellers of consumer goods since September 27.
Written by urgent.news from Handelsblatt's report — not a translation of it. Machine-written — may contain errors; check the original before relying on it.
