MCMC submits cases related to WhatsApp accounts to Meta

The Malaysian Communications and Multimedia Commission (MCMC) is investigating complaints about WhatsApp accounts that have been compromised, blocked, or rendered inaccessible, according to an announcement from the body. The regulator has forwarded the matter to Meta, the company behind WhatsApp, for further clarification and appropriate action.

MCMC emphasizes that the situation warrants continued monitoring and cooperation from the platform to safeguard user interests. Those affected are encouraged to utilize official WhatsApp channels for account recovery or verification purposes.

MCMC distinguishes between compromised and blocked accounts, stating that the former can be exploited for fraudulent, spam, or term-violating activities, leading to subsequent blocking. The regulator advises the public against sharing verification codes or security PINs, activating two-step verification, and refraining from engaging with dubious links or applications. MCMC also cautions against parties offering account recovery services that request personal information or verification codes, as well as money.

In cases where resolution is unattainable via official WhatsApp channels, users may submit a complaint to MCMC for further action, which will subsequently be referred to Meta for appropriate handling, as per the agency's statement.