Consumers urged to comment on CPA guidelines before deadline
Commission conducted countrywide monitoring inspections between July 2024 and March 2026.
South African consumers have been given a 45-day window to provide input on proposed Consumer Protection Act (CPA) guidelines designed to shield them from deceptive spaza shop owners and other informal traders. The National Consumer Commission (NCC) has released draft guidelines focusing on how sales should be described and recorded, particularly for informal traders like spaza shops.
Between July 2024 and March 2026, the NCC conducted extensive inspections nationwide and found that many suppliers were not adhering to the CPA, including failing to disclose product prices and engaging in misleading advertising. Phetho Ntaba, a spokesperson for the NCC, stated that the guidelines have been published for public comment, aiming to assist spaza shops, importers, suppliers, and manufacturers in understanding and complying with the Consumer Protection Act.
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