Exclusive-Meta testing a 'human concierge' for its new personal AI agent Muse

Meta is currently testing a "human concierge" feature for its new AI assistant, Muse. This involves having human contractors handle some of the phone calls initiated through the digital assistant. The test was revealed to employees after the company launched a phone-calling feature for Muse, which allows users to ask the agent to make calls on their behalf for tasks such as booking haircuts or checking store inventory.

Some employees have raised privacy concerns, fearing that sensitive information could be unintentionally shared with the human contractors. In response, Meta acknowledged the mistake and rolled back the feature temporarily, while promising to work on improving safety and privacy protections before a public release.