PVR refused cash, accepted UPI only; customer sues
Ahmedabad advocate Utkarsh Dave has filed a legal notice against PVR INOX Ltd for refusing to accept cash payments at their cinema. Dave visited the PVR INOX cinema on September 13 and was told that cash could not be used for his ticket or food counter purchases. The advocate argues that this refusal violates Section 26(1) of the Reserve Bank of India Act, which designates banknotes as legal tender.
Dave also questions whether PVR INOX has officially adopted a cashless-only policy at this location. The legal notice calls for clarification on whether the policy was prominently displayed or communicated to customers beforehand. Dave also asks the company to provide copies of any instructions given to staff about not accepting cash.
Additionally, the notice raises concerns for customers without smartphones or internet access, inquiring about arrangements for such individuals. Dave demands a response from PVR INOX within seven days, threatening to pursue the matter through consumer commissions if no answer is given.
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