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Designing a Transactional Voice Agent for Latency, Safety, and Human Handoff

A production voice agent has to do more than understand a request. It must respond within the rhythm of a phone conversation, coordinate live APIs, protect sensitive data, and transfer the caller without losing context when automation reaches its limit. In our travel booking implementation, that meant completing the full shop, select, pay, book, and confirm workflow through an existing Amazon…

We haven't written up this one. Dev.to has the full story — the link below goes straight to it.

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Microsoft exec called AI scraping ‘the largest theft of labor in human history,’ new unredacted filings reveal

Newly unsealed court filings show Microsoft privately called OpenAI's data practices "theft" while both companies scraped paywalled Times content, built datasets from it, and warned internally it…

  • Microsoft exec calls AI scraping 'largest theft of labor in human history'
  • AI training deemed theft, existential threat to publishers
  • OpenAI, Microsoft used paywalled content covertly for training

UN turns to Google to make its global data ready for AI agents

The shift comes after a UNICEF test found leading AI models struggled to accurately retrieve global development statistics.

  • UN partners with Google to create UN System Data Commons platform.
  • Supports Model Context Protocol for AI to connect to external data.
  • UNICEF benchmark shows average accuracy of 21.2% for global development indicators.

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