Woman moving from Serangoon to Kovan expected to pay moving company S$228, ends up with S$1,796 bill after 'long pushing distance' fees
The company said such fees apply because lorries can only be parked outside the apartment.
A woman expecting to pay S$228 for a move from Serangoon to Kovan found herself with a bill of S$1,796 after her moving company charged her S$1,280 in "long pushing distance" fees. Lei, 39, initially thought a 10-foot lorry would be enough for her move, which was 4km away. The company factually declared her bill included S$198 transportation fees and S$30 for furniture disassembly, totaling S$228.
However, the real cost skyrocketed after the movers discovered more than 20 boxes and additional large furniture on moving day. Lei was informed that the lorry could only be parked outside her new condominium, prompting extra "long pushing distance" fees. Calculated at S$80 per 60m, the distance from her old apartment (180m) and new residence (300m) required two round-trips, adding up to S$1,280.
Despite her reluctance, she paid the bill immediately after her belongings were unloaded since they were already dismantled. The company's operations manager explained that the quoted price does not cover these additional fees, which vary based on the complexity of each move. Lei was unaware that her declaration only included five or six boxes and a few large pieces of furniture, not the total of 21 boxes and sizable furniture that the movers encountered.
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