Apple faces probe over iOS 18 complaints in India

The Central Consumer Protection Authority (CCPA) has launched a comprehensive investigation into Apple Inc following ongoing technical issues reported by iPhone users after the recent iOS 18 update, according to official sources. This follows a year-long series of complaints and a previous notice from the CCPA demanding an explanation from Apple regarding the reported flaws and the steps taken to resolve them.

Despite the prolonged issues, the authority has decided to escalate its probe, with sources indicating that the investigation will delve into the timeline of the problems and the mitigation measures implemented by Apple. A recent survey conducted by LocalCircles, a consumer complaint platform, found that complaints among iPhone users have increased since the previous report in January 2025.

LocalCircles has pledged to submit its updated findings to the CCPA to aid in the investigation, alongside other relevant authorities. The organization has also called for a class action against Apple, emphasizing that consumers have not yet received a satisfactory resolution to the issues. The CCPA's decision to intensify its scrutiny of Apple's software warranty terms is seen as a positive step, according to LocalCircles, although they note that until enforceable directives or penalties are issued, relief for affected consumers will largely depend on Apple's internal prioritization and willingness to openly acknowledge the problem.