Safaricom outlines steps on how to claim birthday bundle reward
Safaricom has clarified how customers can redeem their birthday data bundles after a customer complained about missing the reward on his special day. The clarification came on Sunday, September 13, 2026, after a customer identified as Obiri Jnr raised the issue on social media. “It’s my birthday hakuna birthday bundles,” Obiri Jnr posted, prompting a […]
Safaricom has provided instructions for customers to claim their birthday data bundle reward after a complaint about missing the offer on their special day. The clarification was made on September 13, 2026, following Obiri Jnr's post on social media expressing disappointment at not receiving the birthday bundle. Safaricom congratulated the customer and provided the USSD code, 54419#, for accessing the reward.
Customers who do not receive a notification can manually check their eligibility and redeem the offer using the USSD code. The process involves dialing 54419# on their Safaricom line, pressing OK, and following the on-screen instructions. Safaricom's birthday service, aimed at rewarding eligible subscribers, has been part of their customer rewards program for years.
Eligible customers can redeem the birthday bundle by dialing 54419# followed by OK. The process emphasizes that customers should ensure their personal details, especially their date of birth, are correctly registered with Safaricom, as the reward depends on the subscriber information held by the network. If customers face any issues, they can contact Safaricom customer care for assistance and verification.
Written by urgent.news from People Daily Kenya's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
