NCAA fines RwandAir N15m
The Nigerian Civil Aviation Authority has fined RwandAir N15m for failing to resolve a passenger’s baggage complaint within the stipulated timeframe. Read More: https://punchng.com/ncaa-fines-rwandair-n15m/
The Nigerian Civil Aviation Authority (NCAA) has imposed a N15 million fine on RwandAir for consumer protection infractions. The airline failed to resolve a passenger's baggage complaint within the required timeframe, leading to the sanction. The NCAA spokesperson, Michael Achimugu, announced the decision on his personal X handle.
RwandAir will also replace the damaged baggage and pay $170 as first-need compensation, as per Part 19 of the NCAA Regulations 2023. The regulator emphasizes the importance of addressing passengers' complaints promptly. The NCAA has previously sanctioned both domestic and international carriers for similar violations. In February 2025, five domestic airlines, including RwandAir, faced penalties for various infractions.
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