NCAA slams RwandAir N15m fine over baggage issue
The Federal Government, through the Nigerian Civil Aviation Authority, NCAA, has slammed a N15 million fine on RwandAir over a violation of consumer protection regulations. The Director of Public Affairs and Consumer Protection at the NCAA, Michael Achimugu, disclosed this in a post on X on Friday. Achimugu stated that the airline was fined N15 million […] NCAA slams RwandAir N15m fine over…
The Nigerian Civil Aviation Authority (NCAA) has imposed a N15 million fine on RwandAir for violating consumer protection regulations, according to a recent announcement by the agency's Director of Public Affairs and Consumer Protection, Michael Achimugu. The penalty was issued after RwandAir failed to address a passenger's baggage complaint within the required timeframe.
Achimugu revealed that the airline was also ordered to replace the damaged bag and compensate the passenger with $170, in accordance with Part 19 of the NCAA Regulations 2023. This stern warning from the NCAA serves as a reminder that airlines that fail to process passenger refunds within the stipulated timeframe outlined in Part 19 of the NCAA Regulations 2023 will face sanctions.
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- NCAA fines RwandAir N15m punchng.com
- NCAA fines RwandAir N15m over baggage complaint premiumtimesng.com
