NCAA fines RwandAir N15m over baggage complaint

The Nigerian Civil Aviation Authority (NCAA) has fined RwandAir 15 million naira for failing to resolve a passenger's baggage complaint within the required timeframe. The fine was imposed due to the airline's failure to address the issue in accordance with consumer protection regulations in the Nigerian aviation sector.

The NCAA also directed RwandAir to replace the passenger's damaged baggage and pay $170 as first-need compensation, as provided for in Part 19 of the NCAA Regulations 2023. This sanction was announced by NCAA spokesperson Michael Achimugu on his personal X handle on Friday.

The NCAA's action underscores its commitment to enforcing consumer protection regulations and ensuring that airlines operating in Nigeria address passengers' complaints within the prescribed timeframe. The authority has previously imposed sanctions on both domestic and international carriers for similar infractions.

Brief written by urgent.news from Premium Times, Punch, Punch Nigeria — 3 reports on this story. Machine-written — may contain errors; check the original before relying on it.