Jangan biar platform e-dagang lepas tangan isu jualan dadah, kata kumpulan pengguna

Fomca T Saravanan, CEO of the Fomca group, has stated that the e-commerce platform cannot claim they are merely providing a space for sellers and are not responsible for any transactions, including the sale of products. According to him, the platform cannot claim they only provide a space for sellers and are not responsible for any transactions, including the products sold.

The involved parties provide users with access, marketing systems, algorithms, communication, and in many cases, transaction facilitation. If the platform has technology to identify searched items, suggest products, and target ads to users, the same technology should be used to monitor and restrict prohibited and dangerous products.

They also have a responsibility to ensure their platform is not used to sell illegal or dangerous products, he told FMT. Therefore, Fomca believes the government needs to expedite the enactment of a comprehensive E-commerce Act with clearly defined platform responsibilities. Recently, Communications Minister Fahmi Fadzil revealed Prime Minister Anwar Ibrahim's concern about online drug sales, including fentanyl and substances known as "piu-piu," which are worrying.

In response, the Malaysian Communications and Multimedia Commission (SKMM) was instructed to hold a meeting with e-commerce platforms to address the issue. Saravanan also urged the Act to require online products sold online to meet requirements such as licensing, certification, compliance with standards, labeling, and safety information.

If a platform repeatedly allows the sale of prohibited or dangerous products despite being warned, stronger enforcement measures, including heavy fines, should be taken. Presumably, the presidency of the Malaysia Siber Users Association, Siraj Jalil, said that denying platforms the right to hide behind passive status while profiting from transaction fees or advertising is no longer acceptable.

They should be held accountable for repeated failures despite warnings, which should be classified as operational incompetence and mandatory financial penalties based on annual revenue. In addition to regulatory licensing or civil compensation claims by victims, he said that merely adding security keywords is proven to be weak and inadequate because syndicates can easily bypass systems.

Using slang, leetspeak, emoji codes, or hiding sale information in graphic posters should also be prohibited. To close the gap, platforms need to implement multimodal artificial intelligence that can analyze text, product wrapper images, and combined OCR technology before an ad is allowed to run. This technological step must be strengthened with bank-level e-KYC procedures involving MyKad or passport biometric verification, SSM company registration, and a valid bank account.

Device fingerprinting is also critical for enabling hardware bans and preventing repeat sellers from opening new accounts through new devices or networks.