Jangan biar platform e-dagang lepas tangan isu jualan dadah, kata kumpulan pengguna

Fomca T Saravanan, CEO of Fomca, emphasized that e-commerce platforms cannot claim to only provide space to sellers and not be responsible for any transactions, including harmful products. Platforms must not state they merely offer space to sellers and avoid responsibility for any transactions, including the products sold. According to him, the parties involved provide access to users, marketing systems, algorithms, communication, and often transaction convenience.

If platforms have technology to identify searched items, suggest products, and target ads to users, that technology should also be used to monitor and prohibit the sale of banned and dangerous products. They also have a responsibility to ensure their platform is not used to sell illegal or harmful products. Therefore, Fomca believes the government should expedite the enactment of a comprehensive E-commerce Act with clearly defined platform responsibilities.

Recently, Communications and Multimedia Minister Fahmi Fadzil revealed Prime Minister Anwar Ibrahim's concerns about online drug sales, including fentanyl and substances known as "piku-piu," which are alarming. In response, the Malaysian Communications and Multimedia Commission (SKMM) was instructed to hold meetings with e-commerce platforms to address the issue.

Saravanan also urged the Act to require online products to comply with registration, licensing, standard compliance, labeling, and safety information requirements. If a platform repeatedly allows the sale of banned or dangerous products despite warnings, strict enforcement measures, including steep fines, should be taken. Malaysia's Siber Users Association president Siraj Jalil noted that platforms should no longer hide behind passive status once they profit from transaction or advertising fees.

In terms of responsibility, repeated failures despite authority warnings should be classified as operational negligence, requiring mandatory financial liability based on annual revenue. In addition to fines, legal action for damages and civil suits by victims should also be considered. He stressed that merely using buzzwords, leetspeak, emoji codes, or hiding sales information in graphic posters is insufficient and easily bypassed by syndicates.

Using terms like slang, leetspeak, emoji codes, or hiding sales information in graphic posters is not enough; the platform must require the use of multimodal artificial intelligence to analyze text, product images, and OCR technology simultaneously before any ad is published. Technology steps must be strengthened with bank-level e-KYC procedures involving MyKad or passport biometric verification, SSM business registration, and valid bank accounts.

Device fingerprinting is also critical in enabling hardware banning to prevent repeat sellers from opening new accounts through different devices or networks.