Frustration as technical failure disrupts Nigerian passport exercise in UK

Technical failures at a passport processing exercise in Manchester, UK, have left Nigerians in the United Kingdom frustrated and calling for a complete overhaul of the service. Videos surfaced showing Nigerians left stranded and unattended during biometric capturing at the Manchester intervention centre, with some travelling early to report as early as 9am.

The General Secretary of Nigerians in Diaspora Organisation UK, Dr Bims Oluwasona, has urged the Federal Government to address the surge in passport applications by revamping the entire process, adopting a fully automated end-to-end passport application system, and establishing a dedicated customer resolution centre. Diaspora UK also called for collaboration with the Nigerian government and diaspora communities to ensure a seamless experience for Nigerians both at home and abroad.

Brief written by urgent.news from Punch's own syndicated text. Machine-written — may contain errors; check the original before relying on it.