True Fitness members caught off-guard by abrupt closure, some seek refunds
Singapore's consumer watchdog says it has received 28 complaints from members, with reported losses of more than S$63,000 in unutilised memberships, packages and services.
Singapore's consumer watchdog has received 28 complaints from members of True Fitness and True Yoga after their abrupt closure on September 11. Members reported losses of over S$63,000 in unused memberships and services. Some members expressed resignation, citing the sudden closure of gyms and retail businesses. One member, who had paid over S$6,000 for a "lifetime" membership, said she felt lost and unsure of what to do the next morning.
Another member, who had a three-year Yoga Edition membership nearing its expiry, is considering whether to seek a refund for unused classes. True Group, the parent company of True Fitness and True Yoga, filed for liquidation due to unprecedented challenges including competition from boutique gyms and the rise of digital training options.
The company cited difficulties in Malaysia, Thailand, and Taiwan, leading to the closure of those businesses in 2017, 2025, and 2022, respectively.
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- True Fitness & True Yoga to close in S’pore mothership.sg
- True Fitness members caught off-guard by abrupt closure, some seek refunds channelnewsasia.com
