Laptop-slinger Framework refunding customers who paid top dollar for RAM
Puts a whole new spin on ‘Cheap as chips’
Framework, a laptop manufacturer, is refunding customers who paid high prices for the company's Model 13 Pro laptop due to soaring RAM costs. In July, the company informed some customers that they would receive 32GB of RAM instead of 64GB, citing an unexpected surge in RAM prices. The company had predicted a low-to-mid double-digit increase in RAM prices from Q2 to Q3, but actual costs were more than double its previous shipment.
Framework has recently acquired "a limited quantity" of Micron 32GB and 64GB LPCAMM2 memory modules at a lower cost. The company has rolled out price reductions across already shipped and a subset of currently pending pre-orders, reflecting the reduced price difference between July and now. Customers who ordered Framework laptops when memory prices were high but haven't received a machine yet will see a price reduction on their orders.
They can also edit their orders to acquire more memory at the new, lower price. Framework is not alone in absorbing the cost of increased memory costs; Everpure and HPE have also promised to honor pre-order prices before significant memory price hikes. These moves by major memory makers, Micron and SK Hynix, provide better visibility of future costs and potential discounts for long-term purchase commitments.
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