Refund stuck in Goibibo: Panel orders payout
The Himachal Pradesh State Consumer Disputes Redressal Commission has ruled that travel platform Goibibo must pay over Rs 1.34 lakh to a family whose flights were cancelled during the Covid-19 lockdown. The commission upheld orders requiring Goibibo to refund Rs 49,107 with 9% annual interest, plus compensation and costs. The passengers had booked flights from Delhi to Goa and back via IndiGo, but their flights were cancelled just before departure.
Despite Goibibo refunding SpiceJet Rs 36,944, the family claimed Goibibo failed to return the full amount and credited it to their GoCash wallet instead of their bank account. The commission rejected the passengers' demand for a higher Rs 4.41 lakh based on Goibibo's promise of Rs 100 per hour refund delay compensation, finding it excessive.
The commission upheld Goibibo's obligation to refund the amount within a reasonable period, rejecting the argument that crediting the refund to the passengers' GoCash wallet was sufficient.
Written by urgent.news from The Economic Times's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
