Cloud snail-mail service Docmail enters third day stuck in the outbox
No restoration time for platform used by more than 30,000 UK organizations, including NHS trusts and medical practices
Docmail, a cloud-based mail service utilized by over 30,000 businesses and public sector organizations across the UK, has been offline for three consecutive days, causing concern among its users. Operated by CFH Docmail Ltd, the service simplifies the process of sending physical letters by taking care of printing and postage. However, Docmail encountered difficulties on September 2, initially notifying users of slower processing times before announcing that the entire service was currently unavailable.
The technical team is working diligently to complete the necessary maintenance and restore full service as quickly as possible. The company has apologized for any inconvenience caused and promises to provide a further update once the system is back online. Despite the continuous efforts of the technical team, Docmail remains unavailable, and customers are left without the ability to send essential communications such as health appointment reminders and official letters.
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